About

FAQ

• Where is the store based?

  San Jose, CA

• Do you accept cancellations?

  Yes, within 24 hours of the purchase

• Do you accept orders placed outside of the US?

  We sure do! However, please contact us directly before placing your order to verify if we can ship to your country

• What carrier service do you use for shipping?

  We send all of our orders using USPS First Class Parcel

• How long will it take to receive my order?

  Orders are processed in 1 - 3 business days. The United States Postal Services states that it takes an average of 1 - 3 days for First-Class Mail to arrive at its destination. Total shipping time is estimated between 2 - 6 business days for Domestic Orders.

  ***Exceptions are made when an item is listed as a PREORDER. Shipping details can be found in the item's description

• What about international shipping, how long does that take?

  Orders are processed in 1 - 3 business days. Depending on your country's customs, there may be more or less time for shipping. Total shipping time is estimated between 1 - 8 weeks for International Orders.

  ***Exceptions are made when an item is listed as a PREORDER. Shipping details can be found in the item's description

• Why is your international shipping so expensive?

  To be completely honest, we take a loss on shipping.

  International shipping varies per country, and we have selected a flat rate of $9.50 (USD) to ship anywhere outside of the US.

  We send all of our orders with USPS First Class Parcel because this has guaranteed the most deliveries without damages for us with previous orders. We also guarantee to give each international order a tracking number.

  Most international shipping rates will be more expensive than the $9.50 (USD), and we cover the rest of the cost out of our own pocket.

  We apologize if you feel the shipping rates are too high. This is this most economical option for us.

• What if my package gets lost?

  Unfortunately, we are a small company. We do not refund orders that are lost in transit. We don't provide insurance when shipping your orders, it's too costly. So once they've left our hands, it's up to USPS to get your package to you.

  If your package is marked "Delivered," and wasn't, please contact your local post office to see if it's being held for "Pick-up." They're sometimes improperly scanned into the system, and the they just need to be notified in order to find your package.

  If your package is lost, please file a report with your local post office and this will often help with relocating it. You may also be able to select a "Text Alert Option," where the post office will update you via text message with where your package is.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.